Frequently Asked Questions
Everything you need to know about your NeroGiardini experience.
Where are NeroGiardini products manufactured?
NeroGiardini proudly maintains its Italian heritage by designing and manufacturing the majority of its footwear and accessories in Italy, ensuring high-quality craftsmanship and authentic style.
What is your return policy for online orders?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within Europe and 5-10 business days for international orders, depending on the destination and customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I find the correct size for my shoes?
NeroGiardini footwear generally follows standard European sizing. We recommend consulting our detailed Size Guide located on each product page to find your perfect fit.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.